Cusomer Success Manager
Remote
£35,000

Role Description
  
We’re looking for a highly organised, proactive, and collaborative Client Success Manager to join the team. This role sits within our client success team and plays a vital part in ensuring our training programmes run seamlessly. You’ll provide essential operational support to our Head of Client Success, manage our trainer network, and own the feedback process that helps us continuously improve. You’ll be accountable for client relationships and programme delivery, and you’ll be the engine that keeps everything running smoothly behind the scenes.
  
Key responsibilities
  
Project Leadership and Client Management

Project documentation and quality assurance

Trainer and delegate support

Data, feedback and reporting

Event and logistics management

Ideal Candidate Will Possess:

• Experience managing busy team diaries.
• Experience with online training/learning platforms is ideal.
• Super organised with strong attention to detail and a structured approach to work.
• A confident and approachable communicator who enjoys working across teams.
• Proactive, with a can-do mindset and a problem-solving approach.
• Tech-savvy, ideally with experience in LMS systems and project management tools (we use Mindtickle and Teamwork), and collaborative platforms.
• Comfortable juggling multiple priorities while maintaining accuracy and quality.
• Process-driven with a continuous improvement mindset.